CX Insights & Inspiration

Our new report on retail product availability reveals the significant hidden costs of empty shelves and broken displays, from lost sales to diminished brand loyalty.

Discover how leaders can balance accountability with psychological safety to build high-performing, innovative teams.

Explore the five key factors shaping the U.S. economy, from inflation and demographic shifts to changing work attitudes and the rise of AI.

Uncover the common challenges brands face with mystery shopping and learn how to choose the right partner to gain actionable insights that truly improve customer experience.

Uncover hidden gaps in your senior living sales process with mystery shopping and learn how to gain a competitive edge by understanding the true prospective resident experience.

Our new report reveals the "loyalty program illusion," showing how rewards-based programs drive transactional behavior rather than true, emotional brand loyalty.

A new study reveals key customer preferences regarding AI in customer service, offering businesses a roadmap for balancing technology with the essential human touch.

Learn why connecting with the "silent majority" of customers is key to building genuine brand loyalty that surpasses transactional rewards, and discover three steps to get started.

Discover how data-driven insights can boost senior living occupancy by replacing manual market research with instant, reliable competitor data.

Our new report on AI in call centers reveals that while consumers see the potential of AI, they still prefer human interaction for its empathy and ability to handle complex issues.

A new study reveals key movie-goer preferences, offering theaters actionable insights on seating, pricing, and premium experiences to boost loyalty.

A new report on the movie-going experience offers theater operators key insights on customer preferences, from seating and pricing to premium offerings and concession stand trends.