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Real Answers From Real Customers
Custom research to help you understand what your customers actually think.
The power of focused feedback studies
Our Focused Feedback Studies eliminate the guesswork and give you the full picture through tailored surveys and deep analysis.
Understand Your Customers
Find out what your customers want, need, and expect, straight from them.
Measure Brand Perception
See how people view your brand. Track loyalty, awareness, and the reasons behind their choices.
Identify Friction Points
Spot the parts of your customer journey that don’t work. Fix the issues that push people away.
Track and Improve
Know what “great” performance looks like. Set benchmarks and measure progress over time.
Custom Research Built Around You
We'll help you create up to 10 custom survey questions
Our team launches to our customer database, or yours
Get clear, reliable insights in under 90 days
Works Across Industries
Our studies work for almost any industry. We’ve helped teams across:
Retail
Learn what drives loyalty and how people choose where to shop. Improve in-store and online experiences.
Restaurant
Learn what your guests think about your food, service, and overall experience. Use that data to improve operations.
Hospitality
Find out what matters most to guests then adjust service, amenities, and booking experience to boost loyalty.
Senior Living
Hear directly from residents and families. Use their feedback to improve your services and strengthen trust.
Entertainment
Understand what your audience enjoys most, why they engage, and what keeps them coming back.
And more!
We've also helped brands in childcare, self-storage, customer service, eCommerce, and many more.
"ACL's mystery shop program has provided us with invaluable insights into how our teams and stores are performing from our customer’s point of view."
"ACL's shoppers are thorough and thoughtful, reports are quickly review-ready, and their reporting systems are robust & user-friendly. An amazing partner."
"A Closer Look consistently delivers on every promise, following through on all of our requests with remarkable success."
"ACL's mystery shopping solutions provide critical feedback to our sales teams, helping them grow as professionals."
"We've been extremely satisfied with ACL's stellar reporting metrics and the professionalism of the team for over a decade."
"Very easy to work with. I recommend A Closer Look to anyone who needs thorough, detailed, swift mystery shops and competitive market analysis."
"The flexibility ACL offers in reports, trending, and analysis is unmatched. We appreciate the 20+ years of oustanding service. "
"Due to ACL's wonderful mystery shop program, our company is consistently in the top 5% of all our brands. You are the best!"
"Thanks to A Closer Look, we've been able to increase the occupancy and revenue of our communities and strenegthen the abilities of our team."
"What a team. Professional, courteous, flexible, and willing to grow alongside us as the marketplace changes. A breath of fresh air."
"ACL has brought our service to the next level. We'd recommend them to anyone looking to get real insights into their operations. "
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Ready to solve your CX mysteries?
Partner with A Closer Look and let’s get CXtraordinary together.
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