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Senior Living Solutions by A Closer Look
Get ahead of the competition and learn the truth about how your guests experience your senior living business.
STATE OF THE INDUSTRY
today's Senior Living challenges
Inconsistent Experiences
Resident experiences depend too much on who’s on shift, not on strong systems.
Staff Shortages
Understaffed teams lead to overworked employees and inconsistent care for residents.
Compeitive Market
Operators don’t always know how their pricing, amenities, or tours stack up against nearby communities.
Feedback Gaps
Leadership often lacks direct, honest input from residents, prospects, and families to guide meaningful changes.
How we empower senior living brands to succeed
At A Closer Look, we offer a suite of solutions designed to address the biggest industry challenges head-on.
Market Care
On-demand competitive intelligence on pricing, occupancy, concessions, amenities, services, and more.
Beat the staffing and competitive pressures with real-world market insights.
Mystery Shopping
Our independent evaluators take community tours, or perform phone-based shops to evaluate your teams.
Pinpoint service gaps and drive consistent guest experience across all locations.
Customer Ambassador Program
Quick and easy text-based surveys that allow you to hear directly from your residents or visiting prospects.
Act fast on issues, boost resident and visitor satisfaction, and stop problems before they escalate.
Focused Feedback Studies
We design and deliver custom research on what you care about most, fielded fast and analyzed clearly.
Reveal friction points across your communities, then fix them before they impact resident expereiences.
Oversight360
A mobile-first tool for regular internal audits to empower your team between formal inspections.
Cut audit time and costs while maintaining high safety and consistency standards.
Why Partner With Us?
We combine real-world insights, proven methods to boost revenue, and dedicated support to help you grow your business, enhance consistency, and turn feedback into focus.
More Consistent Experiences
Residents, families, and prospects encounter the same high standard of care and service, every time.
Smarter, Faster Decisions
Stop guessing and start leading with clarity, guided by direct feedback and market realities.
Clear Competitive Advantage
Up-to-date market data helps you position your community to compete and stand out in all the right ways.
"ACL's mystery shopping solutions provide critical feedback to our sales teams, helping them grow as professionals."
"We've been extremely satisfied with ACL's stellar reporting metrics and the professionalism of the team for over a decade."
"Very easy to work with. I recommend A Closer Look to anyone who needs thorough, detailed, swift mystery shops and competitive market analysis."
"Thanks to A Closer Look, we've been able to increase the occupancy and revenue of our communities and strenegthen the abilities of our team."
"What a team. Professional, courteous, flexible, and willing to grow alongside us as the marketplace changes. A breath of fresh air."
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Our Latest Senior Living Content
Stay ahead with the latest in industry trends.
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Ready to solve your senior living CX mysteries?
Partner with A Closer Look and we'll show you what CXtrordinary looks like.
