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Our Offerings at A Closer Look
Explore our solutions below and discover how we can help you achieve revenue growth through CX improvements.
Mystery Shopping
Unlock actionable insights into your customer experience with professional mystery shopping. See your business through your customers' eyes, uncover hidden opportunities, and elevate service standards.
Market Care
Market Care empowers senior living providers with powerful market intelligence. Get clear, actionable data to inform strategic decisions, optimize occupancy, and confidently navigate industry trends.
Customer Ambassador Program (CAP)
Capture customer feedback instantly with real-time SMS surveys. Provide swift responses, get deeper insights, and build stronger customer relationships in the moments that matter most.
Focused Feedback Studies
Capture targeted insights at scale with customized focused feedback surveys that drive better decisions and stronger customer relationships.
Oversight360
Simplify internal audits with an intuitive tool designed for everyone. Identify risks, streamline compliance, and confidently improve your processes.
"ACL's mystery shop program has provided us with invaluable insights into how our teams and stores are performing from our customer’s point of view."
"ACL's shoppers are thorough and thoughtful, reports are quickly review-ready, and their reporting systems are robust & user-friendly. An amazing partner."
"A Closer Look consistently delivers on every promise, following through on all of our requests with remarkable success."
"ACL's mystery shopping solutions provide critical feedback to our sales teams, helping them grow as professionals."
"We've been extremely satisfied with ACL's stellar reporting metrics and the professionalism of the team for over a decade."
"Very easy to work with. I recommend A Closer Look to anyone who needs thorough, detailed, swift mystery shops and competitive market analysis."
"The flexibility ACL offers in reports, trending, and analysis is unmatched. We appreciate the 20+ years of oustanding service. "
"Due to ACL's wonderful mystery shop program, our company is consistently in the top 5% of all our brands. You are the best!"
"Thanks to A Closer Look, we've been able to increase the occupancy and revenue of our communities and strenegthen the abilities of our team."
"What a team. Professional, courteous, flexible, and willing to grow alongside us as the marketplace changes. A breath of fresh air."
"ACL has brought our service to the next level. We'd recommend them to anyone looking to get real insights into their operations. "
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Ready to solve your CX mysteries?
Partner with A Closer Look and find out what extraordinary CX looks like.
