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Instant Feedback from Real Customers
Learn the truth about how your customers actually experience your business.
Customer Ambassador Program at a Glance
CAP features customer-facing features and admin dashboards.
Performance Dashboards
Your central hub of information. See how customers feel about your company at a glance.
Monitor improvements and drops offs in real time
Filter by survey, customer, or date range
Read in-depth customer comments
SMS-Based Surveys
Capture in-the-moment customer sentiments through intuitive text messages.
Up to five custom questions per customer
Additional Net Promoter Score question
Option to add staff shoutouts
Collect opted in personal info for marketing
Staff Recognition Awards
Every month and once a year, we highlight the top-performing team members across all companies using CAP.
Whoever gets the most customer shoutouts earns the title of Cappy Employee of the Month/Year.
Boost employee engagement and performance
Celebrate your most talented staff
Improve customer experience
How does CAP help?
With access to customer feedback in seconds, you're able to make quick, informed business decisions.
More Loyal Customers
Customers feel heard and valued, increasing their loyalty and connection to your brand.
Highly Engaged Team
Give your team a reason to perform at their best, with regular awards that boost morale.
Lead With Clarity
See what's working and what's not, then improve your customer experience with confidence.
How does CAP work?
We make gathering customer feedback easy. You get everything in one straightforward subscription.
Customers Scan a QR Code
Place signage around the store or in your ecommerce packages for customers to find.
Customers Take The Survey
Customers receive a text message to begin the questionnaire. It takes less than two minutes to complete.
View Results in Real Time
Analyze sentiments on CAP's modern and intuitive cloud dashboards, then adjust to optimize the experience.
Collect Feedback that Drives Revenue
Make every purchase and store visit a feedback opportunity
Cheap, effective way to get opted-in customer data
Flexible, scalable subscription packages
What Results Can CAP Achieve?
See how CAP has driven impactful ROI for our clients and partners.
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"ACL's mystery shop program has provided us with invaluable insights into how our teams and stores are performing from our customer’s point of view."
"ACL's shoppers are thorough and thoughtful, reports are quickly review-ready, and their reporting systems are robust & user-friendly. An amazing partner."
"A Closer Look consistently delivers on every promise, following through on all of our requests with remarkable success."
"ACL's mystery shopping solutions provide critical feedback to our sales teams, helping them grow as professionals."
"We've been extremely satisfied with ACL's stellar reporting metrics and the professionalism of the team for over a decade."
"Very easy to work with. I recommend A Closer Look to anyone who needs thorough, detailed, swift mystery shops and competitive market analysis."
"The flexibility ACL offers in reports, trending, and analysis is unmatched. We appreciate the 20+ years of oustanding service. "
"Due to ACL's wonderful mystery shop program, our company is consistently in the top 5% of all our brands. You are the best!"
"Thanks to A Closer Look, we've been able to increase the occupancy and revenue of our communities and strenegthen the abilities of our team."
"What a team. Professional, courteous, flexible, and willing to grow alongside us as the marketplace changes. A breath of fresh air."
"ACL has brought our service to the next level. We'd recommend them to anyone looking to get real insights into their operations. "
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Ready to solve your CX mysteries?
Partner with A Closer Look and let’s get CXtraordinary together.
