CX Insights & Inspiration

Discover how mystery shopping and customer experience analysis help hotels deliver seamless, personalized service, boost guest satisfaction, and outperform the competition.

Discover the top five factors parents consider when choosing childcare, from security and cost to staff credentials and cleanliness, and learn how providers can meet these essential needs.

See how mystery shopping provides the human-centered insights that AI misses, creating a complete view of the customer experience.

Our new report explores why customers cancel subscriptions, revealing that difficult cancellation processes can deter future business and damage brand perception.

A new report explores the delicate balance between retail security and customer experience, revealing how measures like locked merchandise can lead to significant lost sales and brand damage.

A new study on dining habits reveals that while consumers are eating out more, they are increasingly concerned about value, prioritizing service and quality alongside price.

Explore how mystery shopping provides an essential human-centric counterbalance to AI, ensuring technology enhances rather than replaces genuine customer connection.

A new report reveals that 81% of shoppers frequently encounter out-of-stock items, leading to significant lost sales and brand switching for retailers.

A Closer Look earns a spot on Inc.'s 2024 Power Partner Awards list for its dedication to driving client growth through deep customer insights.

Our new report on senior living reveals key consumer demands for 2024, highlighting the importance of cost, location, quality of care, and staff engagement in a competitive market.

Our new report reveals the self-service dilemma, where high usage driven by necessity clashes with frequent tech failures and a lack of staff assistance, undermining the customer experience.

Learn how to balance AI efficiency with the irreplaceable human touch in customer service to build genuine, emotive brand loyalty in an AI-driven world.