The 37% Walk-Away Rate

Still think long wait times are your biggest revenue leak? Your staff inattentiveness might be the real culprit.

We surveyed 1,726 US consumers to understand how frontline behavior dictates spending, and the results are clear: human connection is the core economic engine.

• 🚪 Nearly 37% of customers have abandoned a purchase or walked out of a restaurant in the last year because they could not get staff attention.

• 📱 Over 43% of customers feel undervalued when staff prioritize their phones or coworkers over the dining room.

When employees ignore guests to chat or use mobile devices, it results in an immediate leak in daily revenue. Your digital metrics track the transaction, but they are blind to the friction that prevents it from happening.

Our report, Back to Basics: The Cost of Neglecting Human Connection in Restaurants, shows exactly what happens when hospitality fails.

Download the free report here:
‍https://tinyurl.com/backtobasicsblog

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