Dwight Dayhoff

Discover the top five factors parents consider when choosing childcare, from security and cost to staff credentials and cleanliness, and learn how providers can meet these essential needs.

Learn how to transform your customer feedback process to keep complaints off social media, measure satisfaction, and build lasting customer relationships.

Our new research explores key concerns in the senior living landscape, highlighting the critical role of health and hygiene practices in a post-pandemic world.

Discover the five essential pillars for a successful remote work strategy, from establishing clear expectations and trust to investing in the right technology and prioritizing employee well-being.

Learn why a robust data strategy focusing on quality, accessibility, integration, and security is critical for any successful AI implementation.

See how the COVID-19 pandemic forced restaurants to innovate, permanently changing service standards around health, hygiene, technology, and the customer experience.

A new report reveals that 81% of shoppers frequently encounter out-of-stock items, leading to significant lost sales and brand switching for retailers.

Our new report on senior living reveals key consumer demands for 2024, highlighting the importance of cost, location, quality of care, and staff engagement in a competitive market.

Master these customer experience trends to keep your customers coming back.