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Retail Solutions by A Closer Look
Learn the truth about how your customers actually experience your retail business.
STATE OF THE INDUSTRY
today's retail challenges
demanding customers
Shoppers expect fast, personalized service, both online and in-store, with minimal friction.
inconsistent operations
Gaps in processes and standards lead to delays, errors, subpar experiences, and lost sales.
workforce gaps
Retail teams are stretched thin and difficult to build, hurting morale, service quality, and retention.
disconnected data
Retailers collect data everywhere but lack the tools to use it when and where it matters most.
How we empower retailers to suceed
At A Closer Look, we offer a suite of solutions designed to address the biggest retail challenges head-on.
Mystery Shopping
See what customers see. We give you the unfiltered truth about your in-store experience.
Catch issues before your customers do and raise the bar across every location.
Customer Ambassador Program
Text-based surveys that make it easy to hear directly from your customers.
Respond faster, improve service, and retain loyal customers while there’s still time to act.
Focused Feedback Studies
Zero in on specific issues with tailored customer research designed around your goals.
Remove the guesswork and back your operational decisions with real-world insight.
Oversight360
Track performance, audit standards, and unify how your stores operate across locations.
Keep teams aligned and operations on track to deliver consistent service and reduce costly mistakes.
Why Partner With Us?
We provide a platform for you to grow your career, work on exciting projects, and be part of a team that values innovation and creativity.
Customers Come Back
Retailers using our tools see better service scores and more repeat business.
Operations Run Smoother
Our partners cut costs and boost efficiency by tightening up their processes.
Teams Show Up Stronger
With better feedback and clear expectations, employees stay sharp and engaged.
"ACL's mystery shop program has provided us with invaluable insights into how our teams and stores are performing from our customer’s point of view."
"ACL's shoppers are thorough and thoughtful, reports are quickly review-ready, and their reporting systems are robust & user-friendly. An amazing partner."
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Our Latest Retail Content
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Ready to solve your retail CX mysteries?
Partner with A Closer Look and we'll show you what CXtrordinary retail looks like.
