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Lisa Kacena-Grell

Lisa Kacena-Grell

Senior Sales Executive

Think of the customer first, last and always!

About

Knowing that our mystery shopping reports & market research programs help our clients reach their goals is very rewarding--wouldn't want to sell anything else! Outside of work, I love reading, hiking, biking, running, traveling, and anything with my kids!

Expertise

With nearly 14 years at A Closer Look, I’ve developed a deep expertise in mystery shopping and customer experience analysis. I’m passionate about helping brands see their business through the eyes of the customer, putting the customer first, last, and always. I’m committed to building lasting client partnerships by delivering thoughtful, tailored market research solutions that drive real improvement.

Articles by 

Lisa Kacena-Grell

Get in touch

Want to solve your CX mysteries?

Contact the team at ACL today and find out what extraordinary CX looks like.