
Lisa Kacena-Grell
Think of the customer first, last and always!
About
Knowing that our mystery shopping reports & market research programs help our clients reach their goals is very rewarding--wouldn't want to sell anything else! Outside of work, I love reading, hiking, biking, running, traveling, and anything with my kids!
Expertise
With nearly 14 years at A Closer Look, I’ve developed a deep expertise in mystery shopping and customer experience analysis. I’m passionate about helping brands see their business through the eyes of the customer, putting the customer first, last, and always. I’m committed to building lasting client partnerships by delivering thoughtful, tailored market research solutions that drive real improvement.
Lisa Kacena-Grell
Want to solve your CX mysteries?
Contact the team at ACL today and find out what extraordinary CX looks like.
