Ilicia Reyes-Higgins

A new study on dining habits reveals that while consumers are eating out more, they are increasingly concerned about value, prioritizing service and quality alongside price.

A new report explores the delicate balance between retail security and customer experience, revealing how measures like locked merchandise can lead to significant lost sales and brand damage.

Explore how the synergy between AI and ESG is reshaping businesses, and learn five key steps to align your strategies for a sustainable, responsible future.

Explore why a closed-minded approach can harm your business and personal brand, and learn three key strategies to cultivate the open-mindedness needed for growth and innovation.

Explore how SMS feedback can transform customer engagement, offering a convenient and highly effective alternative to traditional channels like phone and email.

Discover four ways to build customer confidence and attract holiday shoppers by focusing on COVID-19 safety compliance, listening to feedback, and going digital.

See how mystery shopping provides the human-centered insights that AI misses, creating a complete view of the customer experience.

Discover how leaders can balance accountability with psychological safety to build high-performing, innovative teams.