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eBook: What the steam engine can teach us about AI and the impact of technological advancement.

The parable of Percival. It was the time of the industrial revolution when innovation was sweeping across the land. A man named James Watt, had ...

Whitepaper: Enhancing Brand Image – A Data-Driven Examination of the Recruitment Process and Its Impact on Brand Reputation

Key Takeaway: The Recruitment Experience has a Tangible Impact on Brand Opinion From the data collected, the biggest takeaway for brands is that the application ...

The ROI of Mystery Shopping

When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are ...

5 Reasons to Conduct a Senior Living Competitive Analysis

Across the country, senior living facilities have reached record low occupancy rates as they’ve dropped to 78.7 percent in Q1 2021, an 8.7 point decline ...

Your Feedback Matters placard with bokeh background

How Much is Customer Feedback Worth to You?

When you’re running a business, it’s common to be cost-conscious about many things like marketing, supplies, or everyday expenses. Unfortunately, some companies don’t realize how ...

How to Improve The Customer Experience with SMS

If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential ...