A company’s goals often aim to train its employees to consistently deliver quality services. Concurrently, mystery-shopping measurement has been used effectively to objectively evaluate whether employees follow the visions of a company’s quality service. PROCESS This research focused on the development of objective and reliable measures for the presented mystery shopper evaluation forms, testing the […]
A Closer Look recently received the 2017 Shoppers’ Choice Award, as presented by the Mystery Shopping Providers Association – North America in Orlando, FL. This award allowed thousands of shoppers to vote for their favorite companies and ACL is thrilled and honored to receive this prestigious award! Thank you ACL shoppers!!!
A Closer Look was recently honored at the Mystery Shopping Providers Association Conference held in San Juan, Puerto Rico as a 2017 “Elite Company” within the mystery shopping industry. The MSPA Elite program is an awards program designed to recognize member companies that demonstrate their distinguished leadership and support in advancing the goals and objectives […]
Over the years, A Closer Look has made concerted efforts to give back to the communities that have so greatly supported us. Because of our dedication to this belief in community support, twice a year, during the Spring & Fall, we focus our efforts on raising funds for worthwhile charities in need of our help. […]
A Closer Look recently received the 2016 Shoppers’ Choice Award, as presented by the Mystery Shopping Providers Association – North America in Las Vegas, NV. This award allowed thousands of shoppers to vote for their favorite companies and ACL is thrilled and honored to receive this prestigious award! Thank you ACL shoppers!!!
How valuable is it to your business to create regular customers every month? The answer for all of us is: VERY! They help our business grow and thrive. ACL polled 2000 mystery shoppers about returning to a place where they had been sent to mystery shop. The results were very interesting. A Mystery shop can […]
NRA 2015 opens tomorrow (Saturday) and we’re here in Chicago ready to get the show on the road! Whether you’ve been a valued client for years, or you’re only beginning to consider choosing a mystery shopping company, please drop by Booth #8240 in the North Hall of McCormick Place and say hello to Chuck Paul and Lisa Kacena-Grell. […]
Nevada mystery shopping laws are very clear and precise. In fact, a licensed private investigator must facilitate mystery shops in the state of Nevada and only shoppers with a work permit from the Private Investigator License Board may fulfill the shops. As of this writing (May, 2015) Nevada defines a private investigator using these terms: NRS 648.012 “Private investigator” […]
Will you be at the NRA 2015 conference in Chicago? We will be there and we hope you’ll stop in and see us at Booth #8240 in the North Hall! A Closer Look will be at The National Restaurant Association is holding it’s annual conference at McCormick Place in Chicago from March 16 – 19, […]
The 2015 NRA show is getting closer every day! Now, would be a great time to download our White Paper on Restaurant Customer Loyalty. Better yet, go ahead and get a mystery shop for one of your locations.