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What Makes Us Different

Our Reporting

Sophisticated reporting tools and analytics pull out trends in customer feedback, and we use that information to draw conclusions that helps our clients improve their operational performance.

Our reporting tools include:

Periodic executive summary reports

Custom report books break down trends in the feedback for all completed mystery shops. On-demand data exports allow for further manipulation of raw data.

Online dashboard and reporting site access

Measure operational performance and improve customer satisfaction scores with our intuitive, secure technology platform. Review all of the historical data for completed mystery shops at any time.

Evaluators

Qualified mystery shoppers = better customer experience feedback.

We take time to understand our clients and their customers, and then we cross-reference our database of experienced mystery shoppers to find just the right fit for their secret shop assignments.

Our goal is always the same: to deliver useful, informative mystery shop evaluations for every client.

To do that, we qualify each evaluator based on our clients’ unique acceptance criteria, and we create detailed instructions for every shop. This ensures that evaluators can make the necessary evaluations and report on the information our clients need to know.

If you are a mystery shopper and would like additional information pertaining to the mystery shopping industry, we encourage you to visit: http://www.mspa-na.org/contractor

A Closer Look is a proud Elite member and Shopper’s Choice recipient of the MSPA

Find out why we're the MSPA's most decorated Customer Experience and Mystery Shopping provider

IMPROVE SOCIAL MEDIA BRAND REPUTATION

Leverage mystery shopping to pinpoint customer service issues that could adversely affect brand image.

better customer experience feedback

We take time to understand our clients and their customers, and then we cross-reference our database of experienced mystery shoppers to find just the right fit for their secret shop assignments.

We are customer experience fanatics

We exist to help our clients understand their customer experience operations and to highlight friction points that erode brand loyalty and profitability.