The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which A Closer Look is a part of. MSPA North America was created as a region in 2009 and currently has over 150 member companies. In 2017, MSPA North America consolidate with MSPA Latin America to form MSPA Americas.
The MSPA Americas is the trade association representing the customer experience industry throughout the Americas and the roots of the greater association, MSPA Global.
They have recently grown a database of over 50,000 evaluators and expanded their shopper educational opportunities with online certification courses now available in specialty segments.
The MSPA Americas Shoppers Choice Award Program allows their Evaluator members to vote for their favorite Service Providers to shop for. A Closer Look has been recognized the past four years and counting.
2020 MSPA Americas Shopper Choice Winner
2019 MSPA Americas Shopper Choice Winner
2018 MSPA Americas Shopper Choice Winner
2017 MSPA Americas Shopper Choice Winner