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Job Opportunities

Opportunities

At A Closer Look we know Mystery Shopping, and are seeking to fill many different types of positions. As we continue to grow, we will update this page with additional job opportunity information.

If you’d like to apply for one of our roles, please fill in the short form and we will be in touch.

Get in Touch

Current Opportunities

Company / department background

A Closer Look has been a pioneering provider of mystery shopping services in the restaurant, retail, and hotel industries for over 25 years. We're investing in modernizing our systems and processes, while growing the business in some exciting new directions. This is a rare opportunity to work with an established and successful company that is embracing startup mode again. Come join the team and help us shape the future of customer experiences at our clients everywhere!

What we need YOU to bring:
• Passion for people
• Guide and grow our dev team as we invest in their skills and they make our business efficient
• Deliver site improvements for our internal and external customers to improve their lives
• Passion for high quality code
• Inspire the team to code for Security, Usability, Performance, Scalability, and Maintainability
• First-hand experience developing with React.js, Redux, and Microsoft SQL Server
• Experience with the different roles of a full SDLC process, from concept to coding to release management
• Experience leading a mix of in-house, remote, and outsourced developers, while working within a budget
• Familiarity with agile tools and processes, and educated opinions about how to apply them
• A strong grasp of computer science fundamentals, design patterns, data structure, and software engineering principles, and good judgement about when to bend or break those rules to deliver results

Expectations of EVERYONE on our team:
• Enjoy learning new things and sharing those discoveries with an agile team
• Negotiate specs with stakeholders and then deliver what you promise on time
• Troubleshoot and resolve performance and scalability issues in our apps and services
• Produce readable, maintainable code that mostly follows (and sometimes leads) the team's standards
• Adhere to industry standards around software security and data handling best practices, then rapidly adjust as threats and standards change

Impress us with these extra skills, passions, or experience:
• Development of native apps for mobile devices
• Build and deployment automation scripts, or other release management duties
• Unit testing using JavaScript or DbUnit testing frameworks
• Build system integrations with third parties like SendGrid, Twilio, DocuSign, mapping APIs, or QuickBooks
• Understanding of compliance requirements surrounding GDPR, CCPA, AB5, and other laws
• Keep an eye out for new technologies or marketplace trends that might make us all more effective
• A background involving mystery shopping, customer experience evaluation, or management in our clients’ industries (restaurant, retail, or hotel)

How To Apply
Please send us your resume, cover letter, and which position interests you.
Online:
    https://a-closer-look.com/job-opportunities
Email:
    careers@a-closer-look.com

Company / department background

A Closer Look has been a pioneering provider of mystery shopping services in the restaurant, retail, and hotel industries for over 25 years. We're investing in modernizing our systems and processes, while growing the business in some exciting new directions. This is a rare opportunity to work with an established and successful company that is embracing startup mode again. Come join the team and help us shape the future of customer experiences at our clients everywhere!

What we need YOU to bring:
• Passion for data mining and report generation (using Telerik or a similar toolkit)
• Solid experience with React.js (and obviously HTML, JavaScript, and CSS)
• Solid experience with Microsoft SQL Server or comparable database system
• Some experience with Redux
• A strong grasp of computer science fundamentals, design patterns, data structure, and software engineering principles
• Good judgement about when to bend or break those rules to deliver what's needed
• Ability to guide and mentor other developers
• Coder trolls need not apply. You need to enjoy making people happy. Our department writes code to make our customers' lives better, so bring empathy and other soft skills.

Expectations of EVERYONE on our team:
• Enjoy learning new things and sharing those discoveries with an agile team
• Negotiate specs with stakeholders and then deliver what you promise on time
• Troubleshoot and resolve performance and scalability issues in our apps and services
• Produce readable, maintainable code that mostly follows (and sometimes leads) the team's standards
• Adhere to industry standards around software security and data handling best practices, then rapidly adjust as threats and standards change

Impress us with these extra skills, passions, or experience:
• Development of native apps for mobile devices
• Build and deployment automation scripts, or other release management duties
• Unit testing using JavaScript or DbUnit testing frameworks
• Build system integrations with third parties like SendGrid, Twilio, DocuSign, mapping APIs, or QuickBooks
• Understanding of compliance requirements surrounding GDPR, CCPA, AB5, and other laws
• Keep an eye out for new technologies or marketplace trends that might make us all more effective
• A background involving mystery shopping, customer experience evaluation, or management in our clients’ industries (restaurant, retail, or hotel)

How To Apply
Please send us your resume, cover letter, and which position interests you.
Online:
    https://a-closer-look.com/job-opportunities
Email:
    careers@a-closer-look.com

The Company

For more than 25-years A Closer Look has operated as customer service fanatics. We exist to help our clients understand their customer experience operations and highlight friction points that erode brand loyalty and profitability. We operate at the cross section of human intelligence and data analytics. We use qualified, independently contracted evaluators to assess our client’s current customer experience operation and use data analytics to provide detailed stories that help them identify friction points and provide insight on how to improve.

Our mission is to help our clients understand and improve their customer experience through fact-based insights and recommendations. By collecting feedback and delivering detailed, time-sensitive reports, we help them address potential issues frequently and systematically – before they turn into headaches.

Your Mission

We are looking to hire someone who is not only passionate about customer experience but someone who eats, sleeps and breathes marketing. We are looking for a marketing fanatic! We need a marketing generalist, someone who is versed in many different aspects of marketing to include – content creation, digital strategies, public relations, and developing creative growth strategies. This is the first of its kind position in the company, so we need someone interested in building out a true marketing department. You will start with a team of one, but the expectation is to grow the team over time. You will report directly to the CEO and work closely with the sales, account management, IT and operations teams on a variety of initiatives.

What You'll Be Doing...
• Work closely with our sales team and IT resources to develop strategies and tactics to increase brand awareness to support driving qualified sales leads
• Deploy successful print and digital marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic acquisition channels like content creation, content curation, public relations, social media, lead generation campaigns, performance analysis, email marketing, etc.
• Produce valuable and engaging content for our website that drives organic traffic and educates visitors to increase sales leads
• Help establish and manage a company blog
• Lead and manage social media programs and content
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare, manage and monitor the marketing budget on a monthly, quarterly and annual basis
• Oversee, approve and develop marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Help to maintain consistent corporate brand throughout communication, marketing materials and events
• Leverage a multitude of technology platforms, including: Salesforce, Adobe Creative Suite, LinkedIn, Microsoft Office Suite and a variety of other technologies

What We’re Looking For...
• Self-motivated individual with at least 5 years of experience in a marketing capacity
• Bachelor’s degree in marketing or related field
• Demonstrable experience leading and managing SEO, marketing database, email, social media and/or campaigns
• Demonstratable experience in content creation, corporate brand and event management
• Highly experienced in the development of strategies that lead to sales generation and new client growth
• Experience in optimizing website landing pages
• Experience with A/B and multivariate experiments
• Solid knowledge of website analytics tools (e.g., Google Analytics, etc.)
• Knowledge of paid acquisition channels, such as Google Adwords and Bing Ads
• Up to date with the latest trends and best practices in online marketing and measurement

The Details
This is a full-time position based in Atlanta, Georgia. People is our first and most important value. We believe when we take care of our employees, they take care of everything else! We focus on providing a great corporate environment that is fast, fun and flexible. We offer paid time off, a casual dress code, health and wellness benefits, and a 401k with a generous match.

How To Apply
Please send us your resume, cover letter, and which position interests you.
Online:
    https://a-closer-look.com/job-opportunities
Email:
    careers@a-closer-look.com