Managing COVID-19 Communication

We are in uncharted waters with COVID-19 and as the concept of social distancing takes place, businesses can expect to see an increase in phone calls from existing and prospective customers asking questions about how they are managing and responding to virus concerns. Businesses with multiple locations and centers run the risk of employees giving improper or unempathetic communication, increasing the risk of customer loss in a crucial time. In a time where every customer counts more than ever, taking steps to ensure that your employees are giving the right information in the right way can make a difference on how your business will recover post pandemic. A Closer Look is here to help with several ways to manage this important task.

We will tailor a specific questionnaire based on your policies and procedures and conduct phone evaluations to ensure proper compliance and standards. Don't just hope your employees are doing the right thing; measure and verify.

Even with reduced foot traffic, you still have a business to run. Through the use of our text messaging platform we can enable your business to continue to send satisfaction surveys to your existing customers. Simple, efficient and cost effective.

Make sure you are measuring what is important to you and your customer. Employees should know what to say and how to handle phone calls about COVID-19. Phone shops are an easy way to effectively measure how your locations are responding to customer inquiries.

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