Mystery shopping with A Closer Look can give you all the data you need to fine tune your business and give your restaurant customers the experience they want. How do you measure customer experience at your restaurants?

So much to measure and so little time? We get it.  We know that you need to track of many metrics.  Here are just a few:

Telephone call answering and etiquette Speed and accuracy of kitchen Was the food delivered properly
Staff knowledge Quality of the food being served Are the guests getting the proper treatment?
Staff Service Taste of the food Was the customer billed correctly?
Are the staff helpful with ordering? Is the restaurant clean? Would that customer ever return to your pizza restaurant?
mystery shopping company at the national restaurant association show 2015

A Closer Look will be at booth # 8240

We can think of many more useful metrics and we’re sure that you can, too.  Every single restaurant concept is different and we customize your data to matter to you and your brand.

Here are a few of our stats that we’re most proud of:

  • 99.12% — Completion ratio of mystery shops fully executed for our clients.
  • 98.85% — Percentage of mystery shopper reports sent to our clients within 12-24 hours.
  • 0.0125% — Error rate for mystery shops returned to us because of a problem.
  • 99.27% — Clients who renewed their services with us last year.

That’s right, over 99% of our clients renew their mystery shopping services with us. Sometimes clients don’t renew, but there are other reasons for leaving.  In fact, some of our clients have tried other companies and then returned to us.

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