Hotels can initially win over guests with features of amenities, facilities and price, but providing stellar service that consistently exceeds guests’ expectations is what will set your brand apart!
With the advent of social media and as the hotel market place grows more competitive, A Closer Look’s proprietary, behavior-based Mystery Shopping and Guest Experience feedback programs are unprecedented in targeting training opportunities, improving operations and identifying specific behaviors that deliver guest satisfaction while positively impacting your occupancy rates.
- Full Service
- Limited Service
- Extended Stay
- Luxury Properties
“After seventeen years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP’s throughout these years. And, as you know by our 100% Satisfaction Guarantee, SERVICE is important to us, and A Closer Look certainly lives up to our standards. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources. Your ability to adapt your shops to meet our ‘specific’ and ‘very targeted’ needs is priceless.”
– Rick Shultz, Senior Vice President for the Focused Service Division of Hilton Worldwide