homeservices

The ability to provide innovative solutions accompanied by quality products isn’t
enough in today’s competitive marketplace…it takes going the extra mile.

Creating a culture of delivering exceptional service for your frontline representatives takes commitment. Establishing measurable differences with those initiatives while making a strong connection with the customer will set your brand apart, creating loyalty you will benefit from for years to come.

The growth of your service company hinges on maintaining authentic rapport with your customer, but you have to know where to start, what they want and how to make them feel valued. We know what’s important to measure, and we provide you the insights needed to turn one-time users into life-long fanatics!
Mystery Shopping Professional Services

  • Cleaning Services (Home, Carpets, Windows, Yard)
  • Home Improvement & Renovation
  • Automotive Repair & Maintenance
  • Licensed Contractor Services (HVAC, Electrical & Plumbing)
  • Transportation (Limo, Taxi, Parking)
  • Child/Daycare
  • Pet Services
  • Education/Learning Centers

 

“A Closer Look has far exceeded our expectations. Not only did we find valuable insights into our performance, but also how our customers perceive us. A Closer Look allowed us to create our own questionnaire and was able to handle our nationwide presence. They have been very accommodating to our specific needs and identified holes in our coaching and training that we would not have discovered without them.”
– Scott Kirkman, National Support Staff Supervisor – Stanley Steemer