Health & Wellness Mystery Shopping

Results don’t happen by accident. Companies that create consistent, exceptional client/patient experiences succeed because they build carefully aligned systems that everyone in the organization uses to measure, manage and improve the customer experience.

Integrated properly with other measurement and management tools, we can reliably encapsulate client/patient satisfaction and predict future intent to return and recommend metrics. We have created mystery shopping programs for gyms, dental practices, medical practices, hospitals, pharmacies, health clubs, spas, senior living facilities, assisted living facilities and funeral service companies.

And, clients/patients returning to your business are key to making them thrive, allowing others to benefit from your services.

When it comes to the business of taking care of one’s mind and body, it’s intrinsically important to understand the key drivers that influence your clients/patients.  Every person, policy, initiative and standard should be considered to achieve a level of service that creates passion and inspires loyalty for you.

We offer Web Surveys, Mystery Shopping and Market Research for:

  • Dental Practices

  • Hospitals

  • Medical Practices

  • Pharmacies

  • Health Clubs

  • Spas

  • Senior Living

  • After Life/Funeral Services


“What sets A Closer Look apart from other companies we have used in the past is the customer service from A Closer Look – The return on investment is invaluable.”
– Lisa Cote, Director of Franchise Excellence – Planet Fitness