Social media is everywhere, at all times. Sometimes a business may have stellar reviews in social media circles, but those reviews do not always show the whole picture. On the other hand, a business can occasionally receive negative social media reviews and comments that could even be unwarranted. There’s only one way to be sure […]

Blogging and Mystery Shopping Greetings, and welcome to the first blog post at A Closer Look! We decided to kick off our blog by letting you know how and why we are here.  If you know anything about us, you know we are customer service addicts, but how did we get here?  Why do we do […]