"This information is great, but what do we do with it?” When our client partners ask us this question, we answer by delivering team development programs tailored for all levels of their organization. Partnering with ACL, we use your actual guest feedback results and develop a seminar or program specifically geared to address those opportunities that challenge your company. Whether addressing your managers at the annual company conference, or visiting an individual property for a shorter seminar, our team will give each of your staff something they can take back to enhance and refine the guest experience. Our training team is entertaining, fast-paced and ready to deliver a positive experience to your organization.

Our team is highly specialized in the field of employee-customized service education and offers a wide range of seminars, using “Blended Learning” as a tool to enhance each seminar. Blended Learning fuses traditional seminar content with interactive learning to enhance the interaction between associates and guests. We analyze your needs and apply technology-based materials which allow the attendees to act out real life scenarios through improvisation. Our primary goal is to transfer your company’s visions and mission into behavioral reality. We do this by coaching employees to incorporate desired behaviors when interacting with guests and other team members.

Here is an example of some of the services ACL can provide:

• Manager’s Training: A Closer Look will train your managers regarding how they can motivate their team, including designing dynamic messages, partnering for self-evaluations and tips on rewarding staff.
• Customer Service: The cornerstone for all successful businesses is Customer Service. ACL will work with all of your team members to discuss what is customer service and what is customer NO service. Role playing and solution management is the main component to this fun, interactive program.
• Leadership Training: It’s erroneous to believe that all leaders have the same skill sets. By definition, a leader is “one who goes first”. As projects progress, different leadership styles can be called upon for maximum results. Broad styles of leaders include strategic leaders, tactical leaders, managing leaders, directional leaders and entrepreneurial leaders. A Closer Look will help your organization explore leadership styles to ensure your team members have the opportunity to find the best fit to lead in a way that fits their unique talents, strengths and individual personalities.

Each of our programs is custom-designed for your individual needs and challenges. An empowered and engaged team is your ultimate asset in succeeding in today’s environment; ACL will help you achieve extraordinary service for each and every guest.