MYSTERY SHOPPING
With skilled and experienced shoppers, leading–edge proprietary software systems, and our years of experience, we are leaders in the mystery shopping arena. We're proud to serve hospitality providers, retailers and service related industries.

WEB SURVEYS
With custom-designed online questionnaires, we track your customer experience and pinpoint your opportunities and assets. From customer satisfaction and employee surveys to management audits, our focus is detailed information that facilitates active decision-making.

MARKETING RESEARCH
The science of marketing research is the systematic collection and analysis of data. The art of marketing research however, is turning the result into actionable knowledge. A Closer Look’s Marketing Research uses both art and science to help your business find hidden bits of knowledge and understand how to use them to enhance your company.

GUEST RECOVERY
Handling guest complaints has always been a time-consuming, hit or miss proposition. Studies show that there is a huge cost associated with losing a guest due to a poor experience. Let us handle this opportunity for you and turn unhappy guests into returning patrons. With a 24 hour turnaround and results sent directly by email, we standardize this important task for you.

TEAM TRAINING
Take steps today to improve your team approach. There are many ways to get people to work together. We use a variety of tools to give your group insights into how your team functions. A Closer Look’s program to team development will help you eliminate the guesswork.