You've spent good time and money to attract patients. In today’s competitive marketplace, doctors can be easily overwhelmed with running a practice and keeping up with the ever changing clinical needs of their patients. A Closer Look provides healthcare providers with valuable objective assessments of your services.

We measure your level of patient satisfaction, by evaluating the interpersonal skills of staff, compliance of office protocol, the cleanliness and ambience of surroundings as well as those intangible factors that result in patient retention and referrals.

Our Mystery Shopping Helps You:

• Build patient loyalty
• Improve the care and treatment of patients
• Identify marketing, sales and service problems
• Show patients that you're truly interested in their satisfaction
• Optimize each patient experience
• Reward employees who excel, aiding staff retention
• Identify employees who require retraining
• Monitor compliance of policies, procedures and non-negotiable standards
• Evaluate your competition, so you maintain your edge in the market

Why A Closer Look Should Be Your Mystery Shopping Partner:

• Our questionnaires are fully customizable and can be updated easily
• A myriad of graphing, trending and analytical tools to aid in tracking your ongoing performance in one or all areas of evaluation; see at a glance how your locations are performing.
• Crucial in-depth narrative, to provide valuable personal feedback in conjunction with the quantitative data.
• Over 15 years experience in feedback solutions.
• Personal, responsive service and consulting.
• The ability to see how you compare to other practices at a glance.
• More than 150,000 qualified evaluators nationally.

A Suite of Services For Your Practice

The Complete Patient Experience is our most detailed evaluation. It begins with the phone call to schedule an appointment, and includes front office staff, clinical staff, doctors and facility ambience, exterior and interior. The Mystery Shopper will complete a comprehensive evaluation with narratives. We are looking at a new patient’s complete experience.

The Walk-In Visit will allow the shopper to evaluate the front office staff and facility ambience only. The shopper does not see clinical staff. A detailed evaluation with narratives is presented.

Telephone Mystery Shopping may be added to our services to monitor phone etiquette, hold times, and scheduling procedures to assure that your policies are strictly adhered to and to determine whether you are maximizing patient retention or creating a less than favorable first impression.

Web Surveys are a great way to keep in touch with the pulse of new and existing patients. As a third party provider, A Closer Look offers patients the opportunity to reveal their true perceptions regarding your practice, including the staff, office environment and treatment they receive.