What Makes us Different?
Our ReportingOur reporting tools have been called "Smart", "Powerfully Illuminating" and "Not a bad way to spend a Sunday".
Our EvaluatorsWe cross reference our robust database of mystery evaluators to find just the right fit and our shoppers are continuously monitored by our Quality Control Team.
Our ExpertiseWe’ve been service fanatics for over 20 years and provide you with the focused consumer insights needed to keep your business flourishing.
A company’s goals often aim to train its employees to consistently deliver quality services. Concurrently, mystery-shopping measurement has been used effectively to objectively evaluate whether employees follow the visions of a company’s quality service. PROCESS This research focused on the development of objective and reliable measures for the presented mystery shopper evaluation forms, testing the […]
A Closer Look recently received the 2017 Shoppers’ Choice Award, as presented by the Mystery Shopping Providers Association – North America in Orlando, FL. This award allowed thousands of shoppers to vote for their favorite companies and ACL is thrilled and honored to receive this prestigious award! Thank you ACL shoppers!!!